Shipping Policy
Thank you for shopping with Nuvellaia.
Nuvellaia is operated by Xiamen Mengshuai E-commerce Co., Ltd.
This Shipping Policy explains how orders placed through nuvellaia.com are prepared, shipped, and delivered. It also provides information about shipping fees, estimated delivery times, tracking details, address updates, and support for delayed or missing packages.
Order Processing Time
After your payment has been successfully confirmed, orders generally require:
1–5 business days
for processing and preparation before shipment.
Business days do not include weekends or public holidays.
Processing times may take longer during periods such as:
- Promotional campaigns;
- Holiday seasons;
- Increased order volumes;
- Temporary fulfillment delays; or
- Other unexpected operational situations.
Once your order has been shipped, a shipping confirmation email with available tracking details will be sent.
Shipping Destination
At this time, Nuvellaia ships to eligible addresses within the United States only.
Our current shipping service is available for U.S. customers.
Shipping availability may depend on factors including delivery location, carrier coverage, product availability, and other logistical conditions.
If we are unable to complete delivery to the address provided, we may contact you using the information associated with your order.
Shipping Cost
Our current U.S. standard shipping option is:
Orders of $39.90 USD or more:
$5.99 USD Standard Shipping
Estimated delivery time after shipment:
10–20 business days
The available shipping method and applicable shipping fee for your order will be displayed during checkout before payment is completed.
Estimated Delivery Time
After your order has been dispatched, standard delivery within the United States generally takes:
10–20 business days
This timeframe refers only to the shipping period after dispatch and does not include order processing time.
Delivery estimates may vary due to:
- Carrier handling times;
- Weather conditions;
- Public holidays;
- Transportation delays;
- Local delivery circumstances; or
- Other events outside our reasonable control.
If your shipment is delayed beyond the expected timeframe, please contact our customer service team.
Order Fulfillment
Orders may be prepared through our fulfillment arrangements or through third-party logistics partners.
The fulfillment location may vary depending on:
- Product availability;
- Inventory location;
- Warehouse arrangements;
- Shipping destination; and
- Logistics capacity.
Therefore, the shipping origin shown on your package may not match our registered company address.
The use of fulfillment partners does not affect your rights under our Shipping Policy or Return & Refund Policy.
Tracking Information
After your order has been shipped, tracking information will be provided to the email address submitted during checkout when available.
Tracking details may include:
- Tracking number;
- Carrier information; and
- Shipment tracking instructions.
Please note that tracking updates may take some time to appear after the carrier receives the package.
Temporary gaps in tracking updates may occur while the package is moving through the carrier network.
Delayed Shipments
If your package has not received tracking updates for an extended period or appears significantly delayed, please contact:
Please include:
- Your order number; and
- Tracking number, if available.
We will review the shipment information and provide assistance based on the situation.
Lost Packages
If you believe your order may have been lost during transit, please contact:
Please provide your order number and available tracking information.
We will review the shipment details and work with the relevant carrier or fulfillment partner when necessary.
Depending on the circumstances, possible solutions may include a replacement, eligible refund, or another appropriate resolution.
Delivered Package Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please check:
- Around your delivery area;
- With household members;
- With neighbors when appropriate;
- With building management or reception if applicable; and
- Any carrier delivery notes or photos.
If the package is still missing, please contact:
We will review the available delivery information and assist with the next appropriate step.
Address Changes
If you need to correct your shipping address after placing an order, please contact us as soon as possible.
Send address update requests to:
Please provide:
- Order number;
- Corrected shipping address.
Address changes can only be considered before order processing begins.
Once an order has entered shipment preparation or has already been dispatched, we may be unable to update the delivery address.
Please carefully review your shipping information before completing checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If an order cannot be delivered due to incomplete or incorrect address information, we will review the available order and carrier details before determining the appropriate solution.
Shipping Confirmation
After your order has been dispatched, a shipping confirmation email will normally be sent.
If you cannot locate the email, please check:
- Spam folder;
- Junk folder;
- Promotions folder.
If you still cannot find your shipping confirmation, contact:
Circumstances Beyond Our Control
Delivery times may occasionally be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Carrier interruptions;
- Transportation delays;
- Public holidays;
- Emergency situations; or
- Other unexpected logistics issues.
We will provide reasonable assistance based on the available information when such situations occur.
Returns, Cancellations and Refunds
For information regarding:
- Return eligibility;
- 14-day return period;
- Return procedures;
- Authorized return addresses;
- Return shipping responsibilities;
- Order cancellations; and
- Refund processing,
please review our Return & Refund Policy.
Shipping Support
For questions regarding shipping fees, order processing, delivery estimates, tracking, address changes, delayed packages, or missing shipments, please contact:
Customer Support Email:
service@nuvellaia.com
Business Phone:
+86 592 739 5310
Customer Service Hours:
9:00 AM–6:00 PM PDT
When contacting us about an existing order, please include your order number and tracking number if available.
Company Details
Brand Name:
Nuvellaia
Legal Company Name:
Xiamen Mengshuai E-commerce Co., Ltd.
Website:
nuvellaia.com
Registered Business Address:
Room 808, No. 28, Qihui Shiyi Road, Tong’an District, Xiamen City, Fujian Province, China
Customer Support Email:
service@nuvellaia.com
Business Phone:
+86 592 739 5310
Customer Service Hours:
9:00 AM–6:00 PM PDT
Nuvellaia is owned and operated by Xiamen Mengshuai E-commerce Co., Ltd.