Contact Us
Thank you for choosing Nuvellaia.
At Nuvellaia, we value clear communication and reliable customer support. Our online store is operated by Xiamen Mengshuai E-commerce Co., Ltd., which is responsible for managing the services provided through nuvellaia.com, including order processing, customer assistance, shipping coordination, return handling, refund requests, and other related matters.
Nuvellaia is a brand operated by Xiamen Mengshuai E-commerce Co., Ltd.
We understand that customers may need support at different stages of their shopping experience. Whether you have questions before purchasing or need assistance after placing an order, our team is available to help provide guidance and solutions.
Customer Support
Our customer service team is available to assist with various requests, including:
- Questions about product features, specifications, or usage;
- Assistance with order information and purchase records;
- Payment and checkout-related concerns;
- Shipping updates and delivery inquiries;
- Help with tracking your package;
- Requests regarding eligible order changes;
- Return and refund support;
- Reports of damaged, incorrect, missing, or defective items;
- Other questions related to your shopping experience with Nuvellaia.
For faster assistance with an existing order, please provide your order number along with a detailed description of your request. This information helps our team understand your situation and provide a more accurate response.
Contact Information
If you need assistance, please contact us through the following methods:
Customer Service Email:
service@nuvellaia.com
Business Phone:
+86 592 739 5310
Support Hours:
9:00 AM–6:00 PM PDT
Emails submitted outside of our regular support hours will be reviewed during the next available service period.
Company Information
Brand Name:
Nuvellaia
Legal Company Name:
Xiamen Mengshuai E-commerce Co., Ltd.
Website:
nuvellaia.com
Registered Address:
Room 808, No. 28, Qihui Shiyi Road, Tong’an District, Xiamen City, Fujian Province, China
Customer Service Email:
service@nuvellaia.com
Telephone:
+86 592 739 5310
Customer Service Hours:
9:00 AM–6:00 PM PDT
Request Processing
We review customer inquiries carefully and respond based on the information provided.
The response time may vary depending on the type of request, the complexity of the issue, customer service workload, weekends, public holidays, or periods with increased inquiry volume.
To help us handle your request efficiently, please include your order number, contact information, and any relevant details when reaching out to our support team.