FAQ
How Can I Place an Order?
Shopping with Nuvellaia is simple. Select the product you would like to purchase, add it to your cart, and proceed to checkout.
After entering your shipping and payment information, review your order details and complete your purchase. A confirmation email will be sent once your order has been successfully placed.
If you need assistance with placing an order, please contact:
Will I Receive an Order Confirmation?
Yes. After completing your purchase, an order confirmation email will be sent to the email address provided during checkout.
If you cannot find the email, please check your spam, junk, or promotions folder.
If you still need help locating your order confirmation, please contact us with the email address used when placing your order.
Which Countries Do You Ship To?
Currently, Nuvellaia ships orders to eligible addresses within the United States.
Our current shipping service is available for U.S. customers only.
How Much Does Shipping Cost?
For orders of $39.90 USD and above, standard shipping is available at:
$5.99 USD Standard Shipping
Estimated delivery time:
10–20 business days after shipment
Available shipping options and applicable shipping fees will be displayed during checkout before payment is completed.
How Long Does Delivery Take?
Orders are generally processed within 1–5 business days after payment confirmation.
After shipment, the estimated delivery time is:
10–20 business days
Delivery times may vary depending on carrier operations, weather conditions, holidays, and other factors outside our control.
How Can I Track My Order?
Once your order has been shipped, a shipping confirmation email with tracking information will be sent when available.
Please allow some time for tracking updates after the package has been received by the carrier.
If you have any questions regarding your shipment, please contact:
Please include your order number for faster assistance.
Can I Modify or Cancel My Order?
If you need to change or cancel your order, please contact us as soon as possible.
Requests can only be processed if the order has not entered fulfillment or shipment preparation.
Once an order has been processed or shipped, changes or cancellations may no longer be available.
Please contact:
and include your order number and request details.
What If My Order Arrives Damaged, Incorrect, or Missing Items?
If your package arrives damaged, contains an incorrect item, or is missing a product, please contact our customer service team.
Please provide:
Order number;
A description of the issue;
Photos or videos showing the problem, if applicable.
We will review your request and provide appropriate assistance based on the situation.
What Is Your Return Policy?
Eligible products may be requested for return within 14 calendar days after delivery.
Before returning any item, please contact our customer service team for return instructions.
Email:
Please include your order number, product information, and reason for the return request.
What Payment Methods Are Available?
Available payment methods will be displayed during checkout.
Payment options may vary depending on your location, device, and payment provider availability.
How Can I Contact Customer Support?
If you have questions about products, orders, shipping, returns, or other store-related matters, please contact us:
Email:
Business Phone:
+86 592 739 5310
Support Hours:
9:00 AM–6:00 PM PDT
Nuvellaia Business Information
Brand Name:
Nuvellaia
Company Name:
Xiamen Mengshuai E-commerce Co., Ltd.
Website:
nuvellaia.com
Registered Address:
Room 808, No. 28, Qihui Shiyi Road, Tong’an District, Xiamen City, Fujian Province, China
Email:
Business Phone:
+86 592 739 5310